When someone says “this is your bank”, let your customer check.
Fraudsters borrow your name to call your customers, borrow your customers’ details to call your contact centre, and borrow your executives’ voices to call your own staff. Hongi gives each of those calls a short spoken check.
- Your page, vetted by Hongi
- Your proven web domain
- Your official numbers, each reviewed
- Two different codes on any call
Three calls banks and insurers get, and what answers each
Fake advisor or fraud team
This is your bank’s fraud team. Your account is at risk: move your savings to this safe account.
Anyone with the free app checks that the call really comes from you. Nothing to roll out to customers one by one, and your fraud hotline can point people to it right away.
Account takeover by phone
I’ve lost my phone. Can you change my number and send the new card to this address?
Pair once with named clients. Your agent speaks first; the client’s code proves it is really them, on the phone you paired.
High-value instruction
It’s the CFO. Approve the transfer before the cut-off, and keep it quiet.
Inside the bank, treasury checks “the CFO” with Hongi Work before acting. With a client, Hongi Customers checks the client before you execute.
Your agent’s side of a Hongi Customers call. Fictional customer.
Both sides of the call, checked
Your agent reads your code first, so the client knows it’s you before saying anything. The client reads theirs back, and your agent compares it with what the portal expects.
Revoking a pairing takes effect at once for your staff. Each client page shows a day-by-day history.
Pick the call that hurts most
- Hongi Anyone
Fake calls to your customers
Start with Hongi Anyone: get listed, and give your fraud hotline one thing to tell people.
- Hongi Customers
High-value client calls
Add Hongi Customers for advisors and contact-centre teams who handle payments, changes of details or callbacks.
- Hongi Work
CEO and CFO fraud
Start Hongi Work with finance, treasury, management and legal: the people fraudsters imitate, and the people they call.
What your compliance team can work with
Hongi doesn’t make you compliant with any regulation, and we don’t claim certifications. It gives you a control you can describe and records you can show, so your compliance team can map it to your own obligations, for example under PSD2 or DORA.
Hongi doesn’t replace your identity checks. It confirms that a call really comes from you, or that the client on the line holds the phone you paired.
- A documented control: which kinds of calls your teams check, and the house rule “no match, no money, no data”
- A tamper-evident audit log (a hash chain); daily signed snapshots, kept seven years in write-once storage, are in test
- Evidence exports for Hongi Customers: every pairing and the daily matches and mismatches your staff recorded
- A Data Processing Agreement where Hongi processes your clients’ names (final text being prepared; draft on request)
- Hosting in the EU (Ireland), keys in AWS KMS
Bring the call that worries you most.
A fake advisor, a payment request from “the CFO”, a helpdesk reset: we set up a pilot around it with you. Or email info@hongi.io.